Return Policy

Only ready-to-wear, unaltered products purchased at standard sizing are eligible for return or exchange, subject to the following conditions:

• The request is raised within 7 days of the delivery date shown on your tracking record.
• The product is unused, unwashed, and unworn, with all original tags, packaging, and invoice intact.
• The garment shows no signs of alteration, staining, perfume, deodorant marks, or damage caused after delivery.

Given the nature of our craftsmanship, the following categories cannot be returned or exchanged, except where the item is found to be defective or incorrectly shipped:

• Make-to-order or custom-tailored garments produced to your specific measurements.
• Items that have undergone trouser alteration or any other customization at your request.
• Innerwear, accessories, and any product marked as "Final Sale" or purchased during a clearance promotion.

To initiate a return or exchange, please write to our customer support team at ethnicstarshop@gmail.com with your order number, the reason for return, and clear photographs of the product.

Once your request is approved, our team will arrange a reverse pickup through our Courier Partner where serviceable, or share instructions for you to ship the item back to our facility in Valsad, Gujarat. Items received back at our facility are inspected before a return is finalized.

Once the returned product clears quality inspection, your refund will be processed to the original payment method within 7 to 10 working days.

For orders paid via cash on delivery, the refund will be issued via bank transfer or store credit, based on the account details you provide at the time of the return request.

If you wish to exchange a ready-to-wear item for a different size or colour, the same eligibility conditions outlined above apply. Exchanges are subject to stock availability of the requested size or colour at the time your request is processed.

If the requested replacement is unavailable, we will offer you a refund or store credit in lieu of the exchange.

If you receive a product that is damaged in transit, has a manufacturing defect, or does not match what you ordered, please report it to our customer support team at ethnicstarshop@gmail.com within 48 hours of delivery, along with supporting photographs or a short video of the unboxing.

Once verified, we will offer a free replacement, repair, or full refund at no additional cost to you, including the cost of return shipping.

Where a return is due to a change of mind (size, fit, or preference), return shipping costs are borne by the customer. Where a return is due to a defect, damage, or an error on our part, Ethnic Star bears the full cost of return shipping.

You can track the status of an approved return or exchange through the "Track Order" section on our website. For any questions regarding this Return Policy, please reach out to our customer support team at ethnicstarshop@gmail.com with your order details.