Shipping Policy

Because we offer both ready-to-wear items and specialized tailoring services, our shipping timelines vary based on the type of order placed:

• Ready-to-Wear Stock: All standard, unaltered products are processed and shipped within 48 hours of order confirmation.
• Altered Items: If you request a trouser alteration or minor customization on your garment, please allow an additional 5 working days for processing before shipment.
• Make-to-Order Items: For garments that are custom-made or made-to-order, we require a minimum of 12 working days for craftsmanship and production before the item is dispatched.

All products are securely packaged and shipped from our centralized facility located in Valsad, Gujarat (India).

• Domestic Deliveries: For shipping within India, standard Goods and Services Tax (GST) is included in your purchase price. However, any state-specific entry taxes, local body taxes, or octroi charges levied by local authorities at the time of entry into a specific state or municipal zone must be borne entirely by the customer at the time of delivery.
• International Deliveries: For any orders shipped outside of India, the final price paid at checkout does not include import duties, customs tariffs, or local VAT. Any such additional charges, clearance fees, or duties applicable at the country of destination are the sole responsibility of the customer/recipient and must be paid additionally at the time of delivery to release the package.

To ensure reliable and efficient delivery, we partner with reputable third-party courier service providers, including but not limited to FedEx, DTDC, and DHL ("Courier Partners").

Once your order is handed over to our Courier Partner, the specific details of the tracking number and delivery partner will be shared with you via Email and SMS.

Our fulfillment operations run on weekdays from Monday to Saturday, excluding national and publicly declared holidays.

An estimated or standard delivery date will be provided to you in your order confirmation email.

Users are requested to provide a complete and accurate street address along with the correct PIN code at the time of placing the order.

We do not ship to Post Office Box (P.O. Box) addresses. Ethnic Star takes no responsibility for non-delivery or lost packages if a P.O. Box address is provided.

If you purchase multiple products in a single transaction, we will make every effort to ship all items together. However, if your order contains a mix of ready stock and make-to-order items, they may be shipped separately to get your ready items to you faster.

We can only process one shipping address per order. If you wish to have items shipped to multiple addresses, please place separate orders for each unique address.

Once an order is confirmed, it generally cannot be edited, modified, or changed.

However, we accept requests for shipping address changes provided they are made within 6 hours of placing the order, or prior to the order being shipped, whichever is earlier. For such urgent requests, please contact our customer support team at ethnicstarshop@gmail.com immediately.

To ensure successful delivery, our Courier Partners will make up to three (3) delivery attempts at the address specified during checkout.

If the package remains undelivered after three attempts, it will be marked as non-deliverable and returned to our facility.

We strive to keep all listed ready stock products available. In the rare event that you have paid for a product that is temporarily unavailable or will face an unexpected delay, we will proactively notify you within 2 working days via your registered mobile number or email address.

Your orders can be conveniently tracked through the "Track Order" section on our website using the link provided in your shipment message.

For any delivery-related disputes, delays, or issues, you can directly reach out to the respective Courier Partner’s customer service or contact our customer support team at ethnicstarshop@gmail.com with your order details.